ShieldFlow Terms of Service

Welcome to Liquid AI! Before you access our ShieldFlow application, please read these Terms of Service.

These Terms of Service ("Terms") govern your access to and use of the ShieldFlow application, including any associated software, documentation, updates, and related services ("Service"). These Terms are a contract between you and Liquid AI, Inc., a Delaware corporation ("Liquid AI," "we," "us," or "our"). By downloading, installing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Using ShieldFlow on behalf of an organization. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. If you have a separate written agreement with Liquid AI covering the Service, that agreement controls to the extent it conflicts with these Terms.

1. The Service

What ShieldFlow does. ShieldFlow is an on-device tool designed to detect and redact personally identifiable information and other sensitive data in text before that text is transmitted to third-party artificial intelligence models or services ("Third-Party AI Services"). The Service is designed to process content locally on your device.

Monitored endpoints. The Service monitors certain Third-Party AI Services. A current list of monitored endpoints is available in the Service. Third-Party AI Services not monitored by the Service will pass content through unredacted.

Filtering layer only. The Service does not provide, operate, or control any Third-Party AI Service. Your use of any Third-Party AI Service remains subject to that provider's own terms and policies.

Beta. We may release the Service, or particular features of it, in preview, beta, or early-access form. Such features may be modified or discontinued at any time and are subject to the additional terms in Section 10.

2. No Guarantee of Complete Redaction

The Service uses machine learning to identify sensitive information. Machine learning is probabilistic, which means the Service may miss sensitive information that should have been redacted, or redact information that did not need to be redacted. No accuracy level stated in our documentation or marketing materials is a guarantee of performance in your specific use.

The Service is not a substitute for your own data governance, security controls, or human review, and is not a means of complying with any law or regulation, including the GDPR, CCPA/CPRA, or HIPAA.

YOU ASSUME FULL RESPONSIBILITY FOR ANY CONTENT YOU TRANSMIT TO ANY THIRD PARTY, WHETHER OR NOT IT HAS BEEN PROCESSED BY THE SERVICE, AND FOR ANY CONSEQUENCES OF INFORMATION THAT IS NOT DETECTED OR IS INCORRECTLY REDACTED.

3. Eligibility

You must be at least 18 years old or the minimum age required to consent to use the Service in your location, whichever is higher. By using the Service, you represent that you meet this requirement.

4. License and Use Restrictions

License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Service, in object code form only, on devices you own or control, solely for your internal purposes. We and our licensors retain all right, title, and interest in and to the Service.

Use Restrictions. Except to the extent prohibited by applicable law or expressly permitted by an applicable open-source license, you will not, and will not permit any third party to: (a) copy, modify, translate, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, model weights, architecture, or training data of any component of the Service; (c) use the Service or its outputs to develop, train, or improve any machine learning model or competing product; (d) rent, sell, sublicense, distribute, or otherwise make the Service available to third parties; (e) remove or obscure any proprietary notices; (f) circumvent or disable any technical or security measures of the Service; or (g) use the Service to build a benchmark or comparative analysis for publication without our prior written consent.

5. Your Content and Data

Ownership. As between you and Liquid AI, you retain all rights in the content you process through the Service ("User Content"). You represent that you have all necessary rights and permissions to process User Content through the Service and that doing so complies with applicable law.

On-device processing. The Service is designed to process User Content locally on your device. Liquid AI does not receive or have access to User Content in the ordinary operation of the Service. If the Service fails to redact information, that information is transmitted to the applicable Third-Party AI Service, not to Liquid AI.

No storage obligation. Liquid AI has no obligation to store or maintain your User Content.

6. Your Responsibilities and Prohibited Conduct

You are solely responsible for: (a) reviewing any content processed by the Service before transmitting it to any third party; (b) configuring the Service appropriately for your use case; (c) complying with all laws and regulations applicable to your data and your industry; and (d) maintaining the security of your devices, accounts, and credentials.

You will not use the Service: (e) in violation of any applicable law or regulation; (f) to process content that you have no right to process; (g) to conceal or obfuscate data in furtherance of fraud, unlawful surveillance, or any other unlawful purpose; (h) to interfere with or disrupt the Service or any systems of Liquid AI; (i) to test the vulnerability of the Service outside of a coordinated disclosure program we have authorized in writing; or (j) in any high-risk environment where failure of the Service could lead to death or personal injury. We may immediately suspend or terminate your access if you violate this Section. You will indemnify Liquid AI and its officers, directors, employees, and agents against any claims, losses, and expenses (including reasonable attorneys' fees) arising from your User Content, your use of the Service in violation of these Terms, or your violation of applicable law.

7. Third-Party AI Services

The Service interoperates with certain Third-Party AI Services as identified in the Service. Liquid AI does not control, endorse, or assume responsibility for any Third-Party AI Service, including its availability, its handling of data you transmit to it, or its outputs. Your use of any Third-Party AI Service is at your own risk and subject to that provider's own terms.

8. Intellectual Property and Feedback

Ownership. Liquid AI and its licensors own all rights in the Service. These Terms do not grant you any rights other than the license in Section 4. You will not challenge or contest Liquid AI's intellectual property rights in the Service.

Feedback. If you provide suggestions, ideas, or other feedback regarding the Service, you grant Liquid AI a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without restriction or compensation.

9. Updates to the Service

We may update the Service at any time, including by updating the underlying models, adding or removing features, or issuing security patches. Some updates may be applied automatically. We may modify, suspend, or discontinue the Service at any time.

10. Beta and Early-Access Features

The Service is currently offered in beta. Beta features are provided "AS IS" for testing and evaluation only, not for production use. They may be unstable, may change or be withdrawn without notice, and are not covered by any warranty, indemnity, service level commitment, or support obligation in these Terms. You should not rely on beta features to protect sensitive or production data.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIQUID AI WILL HAVE NO LIABILITY ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF BETA FEATURES.

Your access to the beta is confidential. You will not disclose the existence, features, functionality, or performance of the Service without Liquid AI's prior written consent, except to the extent the Service has been made publicly available by Liquid AI.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. LIQUID AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

LIQUID AI DOES NOT WARRANT THAT THE SERVICE WILL DETECT, REDACT, OR OTHERWISE PROTECT ANY OR ALL SENSITIVE INFORMATION; THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR ANY LEGAL OR REGULATORY STANDARD. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) LIQUID AI, ITS LICENSORS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, OR FOR THE DISCLOSURE OF, OR FAILURE TO DETECT OR REDACT, ANY INFORMATION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) LIQUID AI'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO LIQUID AI FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US$100).

These limitations apply even if any remedy fails of its essential purpose. You acknowledge that the disclaimers and limitations in Sections 2, 10, 11, and 12 are an essential basis of the bargain between you and Liquid AI, and that the Service would not be provided on these terms without them.

13. Privacy

Our collection and use of information in connection with the Service is described in the Liquid AI Privacy Policy available at https://www.liquid.ai/privacy-policy, which is incorporated into these Terms by reference.

14. Term and Termination

These Terms are effective until terminated. You may terminate at any time by uninstalling the Service. We may suspend or terminate your access if we believe you have violated these Terms, if required by law, or if we discontinue the Service. Upon termination, your license ends and you must uninstall the Service. Sections 2, 4 (use restrictions only), 5, 6, 8, and 10 through 16 survive termination.

15. Changes to These Terms

We may modify these Terms from time to time. If we make a material change, we will provide reasonable notice through the Service, our website, or email. Your continued use of the Service after the change takes effect constitutes acceptance. If you do not agree, you must stop using the Service.

16. General Terms

Governing law. These Terms are governed by the laws of the Commonwealth of Massachusetts, without giving effect to conflicts of laws principles. Any dispute shall be adjudicated exclusively by the state and federal courts in Massachusetts.

Jury trial waiver. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Claims period. Any claim must be brought within one (1) year after it accrues.

Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Liquid AI regarding the Service.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect.

No waiver. No waiver is effective unless in writing.

Assignment. These Terms may not be transferred or assigned by you without our prior written consent, but may be assigned by us without restriction.

Use of our brand. You may not, without our prior written permission, use our name, logos, or other trademarks in connection with products or services other than the Service, or in any other way that implies our affiliation, endorsement, or sponsorship.

Notices. Notices to Liquid AI must be sent to legal@liquid.ai.